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FAQ Alarm Installations & Repairs in  MELBOURNE


Frequently Asked Questions

How often should you get your Alarm System Serviced?

It Should be Professionally Serviced by a Qualified Technician every two years. You Should test the system yourself at least twice a year. If the service light is on then I recommend you call us to arrange a service call.

The power goes off in your neighbourhood. Will this effect the Alarm System?

It should be fine provided you have a good back up battery. Please call us if you have not recently replaced your Battery.

How can I find user manuals for my alarm system?

Yes. We are expanding our user manuals for all types of alarm sytems on our website

Are your alarm upgrades under Warranty?

Yes. Usually between 2-5 years.

What Areas do you Service?

We Service All Areas in Melbourne including Bayside and Geelong.

Do you have Warranty on your Installations?

Yes. Warranty between 2-5 years.

How many years have you been in Business and are you Licenced?

Yes ,we are Licenced and over 24 years Experience in the Industry.

What Makes of Alarms do you Install?

We Install Ness Bosch and Hills Alarm systems. Ness is designed and Manufactured in Australia.

What are your types of payments?

We Accept Visa , MasterCard , Cheque , cash , Electronic Funds Transfer via Internet banking.

Can I have Pet Sensors Installed to my Alarm?

Yes. We can install Pet Sensors to any type of alarm system.

All types of animals including Cats, Dogs etc.

Please contact us if you would like a quote on replacing your current sensors with pet immune sensors.

Can I have key ring remotes installed to my existing Alarm?

We can Install Remotes to any existing alarm system.

Do you Upgrade Alarm Systems?

Yes. We upgrade all types of alarm systems out there.

Can I have extra sensors Installed to my existing alarm system?

Yes. We can connect as many sensors as you like.

We moved in an existing house. What is a security alarm system and how do we use it?

An alarm system is a electronic security device which protects your property-possessions when you are away, protects your family when you are at home during the day and at night while you are sleeping. An alarm system is made up of a number of sensing devices (detectors) that are wired back to a control panel. A codepad, which is usually placed near one or more entry exit doors is also hard wired to the control panel. The keypad is used to turn the system on and off and also for other functions like programming the alarm system. The main unit (control panel) and wiring are usually concealed in a serviceable area. The control panel is connected to the mains power using a low voltage AC Plugin. This transformer and front control panel unit should never be turned OFF. The main unit also has its own backup battery which is a rechargeable type. This backup battery will supply power to the system in case of mains failure. It should be replaced every three years. The number and type of sensors in your alarm system will vary depending on your requirements and size to your premises. Door and window sensors may be needed for perimeter detection and home mode operation. Sensors should be installed in rooms requiring protection where an intruder is likely to enter. We can position these sensors to your best requirements. Some sensors are designed to detect smoke, glass breaking, opening windows, opening doors, movement of human beings, etc. In addition, smoke sensors may be installed to provide early warning of a fire. Usually your security system is also connected to a telephone line. Your security system transmits alarms and other messages through your GPRS GSM unit via SIM card operation to a mobile phone or monitoring centre. On receiving an alarm, the monitoring centre carries out your instructions such as contacting the police or a patrol service. In addition, your system will usually be equipped with sirens,bells and or a strobe light. These are designed to warn you in case of fire or intrusion and as a deterrent to a burglar. Noise regulations vary from state to state but in most cases require that after an alarm, sounders must turn off within a preset time, usually around five minutes. Our technician will advise you about these requirements. Call us we can set up your alarm system to your premises in no time.

Do you have a 24 hour Monitoring Control Room?

Yes. A1 Grade approved to the highest Licence for Australia standards. Back to base monitoring takes the worry away from family, property and possessions by notifying authorities. As soon as any unexpected activity is detected, e.g. power failure, intrusion, tamper switch activation, your security system automatically sends a signal down your telephone line to our 24-hour monitoring centre.

Depending on what signals are received and your instructions, a highly trained operator would:- Call the premises to confirm the exact nature of the emergency. Call you or others on your emergency contact list to notify you of the situation. Send out a patrol guard to investigate. Send the Police, Fire Brigade or Ambulance if required.


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