Code pad repairs - Master code resets - Code pad replacements

We service Hills R12 alarm keypads to LED Vertex, VoiceNav, TouchNav, Hills Reliance R12 panels, remote radio devices as well as offering alarm battery replacements, factory code resets and change your user codes for fast efficient work.

We also repair Hills Reliance R12 keypads -  Power light flashing - Alarm code pad beeping stopped - Alarm code resets - Alarm battery replacements - Keypad replacements - Acknowledge Beeping alarm fault - Smoke alarm fixed - False alarms repaired - Investigating Service light indicator ON  - Emergency Shutdown OFF system -  Hills Fire light flashing - Trouble with siren fault - Open tamper zone faults  -  If you cannot switch ON your alarm system & cannot switch OFF your panel - Wireless & Hard-wired Hills R12 alarm systems fixed

We provide quick emergency alarm repair services including to rectify false alarms and emergency shutdowns to many alarm systems in Melbourne.

What are common issues to a Hills R12 security system?

Many customers requests for help in servicing R12 alarm systems relate to many different type of issues. Some customers require keypad repairs and replacements due to circuit board faults due to old age. We get many phone calls to stop a beeping keypad which will be associated with a service light indicator ON. This service light ON the panel indicates a number of system faults to code pads like Alpha, VoiceNav, TouchNav and Vertex.

More issues relating to calls for assistance are not being able to turn ON there alarm system which can indicate a low battery in the panel.
Also it may be the situation you cannot turn OFF your Hills security alarm system. 
Some call-outs we do for alarm maintenance is that new property owners needing to change pin codes due to lost codes codes.
Simple checks to help servicing an intruder system with a service indicator ON condition can be done by viewing the Hills R12 user manual. Reasons related to the service light ON is an external siren fault trouble, open tamper zone faults, flat battery, phone line fault and expander trouble.

Another fault to the R12 system is related to the fire light flashing on the pad which means a smoke alarm reset so pressing *7 clears this condition. If this still does not reset the system then this now requires an professional to fix the problem.  
We are very busy helping home owners when there Hills R12 shows a red power light flashing meaning a battery change is needed. It can be very difficult at times for owners to access a false alarm issue or an alarm beeping fault so if you need help please ring us. We are experts in fixing Hills hard-wired and wireless panels. And if you cannot turn ON your security system yes we are ready to help you today.

About Hills Reliance R12 Security Alarm System!
The R12 is a mid range alarm system which is popular to offices and large homes, can support up to 12 featured zones. Useful for hard-wired and wireless devices including hook-up to remote fobs used for easy operation to arming/disarming the panel. Ideal for large single level and double story buildings for reliable security protection to your building. The Hills Reliance R12 alarm system also allows you to set a partial home arm which arms just the perimeter or downstairs when asleep at night making it ideal for home use during the day.

     Hills Reliance R12 Security System Main Features:

• Connection to a mobile phone for alert alarm signals via IP module fitted to the modem
• Arm Disarm your R12 remotely from anywhere in Australia
• History for alarms events
• ITI wireless compatible to connect a maximum up to 12 wireless or hard-wired security zoning devices 
• Connect to a 24-hour control room monitoring with a subscribed wireless GPRS sim or connect to modem
• Supports wireless remote control fobs with the optional RF receiver to connect movement PIR`s & Window door sensors, etc
• Easy one button operation to arm your alarm system via pressing the "ARM" button at the keypad
• Chime feature to alert staff of entry and exit alerts at the premises

Does your existing Hills R12 alarm system have key fob remotes? We replace many kinds of Hills alarm systems including hard-wired and radio wireless devices! Our Alarm Maintenance can connect many remote control keys to old and existing systems

Is your alarm system false alarming?

Home Intruder systems can be frustrating when false alarms happen at any time of the day even so a beeping keypad out of control. Numerous panel faults may cause a beeping keypad to turn ON the service light. Our experienced technicians test and repair the fault to your alarm system.

Alarm Maintenance service many Hills security systems which is now taken over by Dicker Data (DAS) can help communities in Melbourne for reliable protection to your family and your property.

SHORT LIST USER MANUAL Hills R12 RELIANCE ALARM SYSTEM

How to ARM your Hills R12 alarm system from your keypad

Ensure the green READY light is lit (zone areas are sealed) close the doors and windows

Enter USER CODE eg. 6 9 3 9 or just press the "ON" button

Make sure that the red ARMED & Green ON light illuminates

If any of the zones are isolated, a sensor in that zone can give a mixed reading affecting the "READY" light (green light flashing). The security system will not arm if the "READY" light is not illuminated green. With the "READY" light on, you may arm the security system with your 4-digit Code. Each time a key is pressed on the keypad, a short tone (beep) will sound. If the code pad beeps three times after a code entry, it is an indication that the code has not been accepted. Press the [#] key (reset) and re-enter a valid code. The Hills R12 code pad sounder can be muted by re-entering your four digit code. When the security system has accepted a valid code, the red "ON" light will illuminate indicating that the system has been turned on. The user must leave within the exit delay time.

How to disarm your Hills R12 security alarm system 

Enter USER CODE eg. [6] [9] [3] [9]  if code is 6939 -  keypad "ON" light goes OFF

When you return to your property the keypad will sound a continuous tone (beep) for the duration of the entry delay time. Enter a valid code within this entry time and the red "ON" light will turn OFF, and the tone will stop. The security system is now DISARMED. If a valid code is not entered before the end of the entry delay time, an alarm will occur. 

How to change the ON/OFF code to your Hills R12 security system

Enter from keypad *5 followed by your 4-digit master code followed by [0][2] followed by new 4-digit user code then press [#] to save and exit programming

How to change the master code to your Hills R12 security system

1.  Press [*] 5  followed by your existing master code eg. [6] [9] [3] [9]  if code is 6939 
2.  enter the two digit user code location code to change Example: [0][1]
3.  enter the new four-digit code number you would like  eg. [2] [6] [2] [6]  if code is 2626
4.  press the [#] key to save new number and exit programming

How to set the date to your Hills security system with five easy steps

1. On your keypad Press the [*] [9] [6] keys for access to function 96
2. enter your master code Example: [1][2][3][4] if the master code is 1234 and Date is 23/10/2020 Friday
3. enter day of the Week code:[1]= Sunday [2]= Monday [3]= Tuesday [4]= Wednesday [5]= Thursday [6]= Friday [7]= Saturday
4. enter the two digit month code  [0][1] = January to [1][0] October [1][2] December
5. enter the two digit day of the Month code Example: [0][1]= 1st  [2][3]= 23rd [3][1]= 31st
6. finally enter the last two digits of the Year code. Example: for 2020 enter [2][0] followed by the [#] key

How to set the system clock (time) to your Hills security system

1. Press the  [*] [9] [7] keys for access to function 97
2. enter the master code  Example.[1][2][3][4] if the code is 1234
3. enter the hour code Example: for 7.40pm enter [1][9][4][0]

Why is my power light flashing on my Hills alarm system keypad? 

The power light (red LED) on your Hills keypad will start flashing because this indicates that your battery to the panel is flat and now needs to be replaced. When this battery has been changed and reset, the power light on the code pad will now stop flashing indicating that the new battery is good.

Why is my service light lit "ON" to my Hills R12 alarm code pad? 

The service light (amber LED) on your Hills R12 keypad lights up because indicates that your alarm system now require a service maintenance done.

If the service light is "ON" pressing the [*] star key followed by the [2] number two key to indicate the service condition. The LED or LED`S will illuminate indicating what service need attending to. Please refer to your alarm manual to locate the fault conditions that is causing this to occur.

Common faults to a Hills R12 service light ""ON"" are a flat battery, flat wireless sensor batteries, loss of zone supervision, communication line fail, fuse fault, loss of system date & time, expander troubles, zone fault, keypad trouble and siren trouble fault to name a few.

WE SERVICE MANY MAKES & MODELS

NESS - NESS KEYPADS - BOSCH - SOLUTION - DAS - NETWORX - NX SERIES - HILLS RELIANCE - HILLS ALARM BEEPING KEYPAD - Hills Reliance R8 alarm system repairs, Hills Reliance R12 alarm system services, R16, Hills Reliance R128, Networx NX-4, Networx NX12, Networx NX-16, Networx NX-8, Interlogix, DAS DL KEYPAD - ADEMCO - VISTA - CK SYSTEMS - HONEYWELL - EDM & Much more